Zero Defects, istilah yang pertama kali dikenalkan oleh Philip B. Crosby melalui bukunya “Absolutes of Quality Management” kini menjadi konsep populer dalam dunia manajemen…
Philip B. Crosby
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Philip B. Crosby, Sang Legenda Pencetus Zero Defect
“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.” …